![]() ![]() In the email, Robinson conceded it had been a slow start but stated there would be a “steady increase in the workload” in the coming weeks. On Tuesday Madders released an email that he said was sent to Serco contact tracers in early June on behalf of the firm’s customer services director, Garry Robinson, which suggested the company had been contacted by health officials in January asking for help. ![]() They are calling on the government not to extend the contract, which could be worth up to £410m. With Serco’s £108m three-month contract up for renewal on 23 August, the shadow health secretary, Jonathan Ashworth, and the shadow Cabinet Office minister, Rachel Reeves, jointly wrote this week to the health secretary, Matt Hancock, urging him not to hand Serco any more money to run contact tracing. Concerns have been raised by contact tracers that they have made just a handful of calls and feel untrained. The firm has been forced to defend its performance, however, after figures showed just over half of people from the same household as an infected person were being contacted. It comes after the government announced on Monday that NHS test and trace was cutting 6,000 contact-tracer jobs and allocating roles to regional teams to work with councils, after criticism that the centrally run system was failing to tackle local outbreaks.Īlong with outsourcing firm Sitel, Serco has been contracted by the government to oversee “non-complex” contact-tracing cases in England, where call centre workers contact individuals who have spent time with an infected person. It was not put out to open tender but selected via an existing framework of suppliers. The £108m contract was directly awarded to Serco by the Crown Commercial Service on behalf of the Department of Health and Social Care (DoHSC) in May. We need answers! /AFgXywHYgQ- Justin Madders MP August 11, 2020 Who instructed officials to make that phone call? Why Serco? “I received a phone call from Public Health England officials on 22nd January.” ![]() This is an email from the Customer Services Director at Serco explaining how they first got involved in track and trace. ![]()
0 Comments
Leave a Reply. |